Brown-Forman Customer Account Manager - Off Premise in Detroit, Michigan
Customer Account Manager - Off-Premise
What You Will Do in This Role
Customer Management & Key Account Development
Responsible for developing and maintaining a strategic partnership with assigned B-F key customers
Assumes leadership role in understanding, developing and implementing key customer initiatives
Creates customer focused win-win initiatives that enhance B-F and customer profitability
Leads/facilitates customer meetings at all levels within customer organization to brainstorm and gain agreement on joint initiatives
Develops customer plans and presentations; assumes ownership of attaining all relevant goals
Leads or leverages Brand Ambassadors within accounts for brand education
Building Productive Relationships & Partnerships
Collaborates with Region, Channel and State stakeholders to leverage growth opportunities and brand platforms to drive business with customers
Communicates fiscal year plans of customers to Region, Channel, and State stakeholders
Works to align B-F priorities with customers
Collaborates with State stakeholders order to win with customer inside each location
Manages the execution of National/Regional programs through distributor account teams.
Planning & Analysis
Reviews data relevant to account/market/channel with trade marketing manager and channel analyst to convert insights to actions for key customer presentations
Manages local brand marketing budgets
Manages local discounting budget in collaboration with State finance teams
Directs analyst regarding establishing programming metrics, completing post-program analysis, and providing support documents for customer meetings
Conducts customer performance reviews in accordance with customer planning
Provides annual customer overview for General Manager and Portfolio FMM
Communicates pricing expectations to customer, distributor and internal B-F stakeholders.
Ensures alignment and execution to drive profitability at all levels.
What Exactly Are We Looking For?
Bachelor’s degree plus 3-5 years of sales/industry experience; or 11+ years relevant experience
Experience calling on chain headquarter buyers
Demonstrated knowledge of off-premise environment and three-tier distribution system.
Demonstrated ability to build relationships and maintain effective working relationships with top level account decision makers, distributors and all internal stakeholders.
Ability to analyze and translate insights data (Tableau, Nielsen, IRI, IWSR, & NABCA).
Demonstrated coaching and teambuilding skills
Demonstrated ability to think strategically
Demonstrated knowledge of Google Drive: Docs, Sheets, & Slides
Ability to work independently with little supervision – self-motivated
Excellent oral, analytical and written communication skills
Strong organizational and planning skills
Valid driver’s license
What Sets You Apart
- Beverage alcohol industry experience
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: USA & Canada
Req ID: JR-00002352