Brown-Forman Technology IT Specialist in Edinburgh, United Kingdom
Job Summary: Scope: Functions as a single point of contact to coordinate IT resources to assist employees accomplish their assignments and obtaining needed technology support.
Basic Function: IT support professional who responds to incidents escalated by the service desk in Louisville or by direct contact by employees that are related to customer equipment, computer equipment, network and telecommunications equipment.
Leadership / Planning / Administration:
Deployment, support and troubleshooting of mobile technology, including laptops and phones.
Uses the CA Service Desk to record all incidents and work activities.
Deployment, support and troubleshooting of PC based Applications. This includes, but is not limited to Microsoft Windows, SalesForce, Workday, Google Apps etc.
Deployment, support and troubleshooting of all PC related equipment. This includes, but is not limited to: desktop PCs, laptops, PC peripherals and printers.
Deployment, support and troubleshooting of networking equipment at the direction of the Louisville based Technology Engineering and Operations Management teams.
Deployment, support and troubleshooting of Wireless Devices. This includes, but is not limited to: Smartphone devices, barcode scanners and Tablets
Support and troubleshooting of Video Conferencing Systems and Audio-Visual Support for meetings and internal events.
Participate in the testing of new applications, patches and hotfixes.
Keeps skills updated on supported products, particularly those tools that are used enterprise-wide. (hardware and software)
Demonstrates the ability to self-sustain and improve personal knowledge base through attending classes, self-study, on the job training, etc.
Supports electronic equipment in local conference room and is available during high-priority meetings to troubleshoot problems.
Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.
Builds company image by collaborating with employees and customers, following and enforcing ethical business practices.
Production / Safety / Quality / Environmental:
Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.
Ensure compliance with BF quality policies, standards, and systems.
Train local teams on tricks and tips for technologies used in the office (Google, Workday, SalesForce, Mobility devices, etc.)
Work closely with the Service Desk to ensure resolution of end user computing problems or requests in a timely fashion.
Works with local business users and assist with enterprise application usage and training, such as but not limited to Google, Salesforce, Workday, SAP triage, etc.
Works with other support personnel in Louisville and across the globe to ensure standards are consistently applied and in order to back up one another.
Procurement and imaging of PCs, laptops and other computer equipment.
Required Experience & Education:
Experience: Must Requirements:
Minimum 2 years of computer support experience
Must be fluent in English
Excellent computer skills necessary in Microsoft Office Suite
Experience in working with VPN clients
Apple Technology (iPhone, iPad) experience is required
Android experience and knowledge
Strong written and verbal communication skills
Strong people skills with ability to handle difficult situations
Strong time management and organizational skills
Ability to multi-task and prioritize
Ability to work with minimal supervision
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management
Must be a self-starter with the ability to work independently and in a collaborative team environment
Must act in a professional manner in all situations
Ability to share knowledge and best practices on an individual level as well as in a classroom environment
Google experience using Gmail, Gcal, Google Drive and other Google Apps
Preferred Experience & Education:
Experience: Preferred Experience:
Cisco Certification (CCNA, CCNP, or greater) is a bonus
Familiarity with Cisco Wireless Technology
Familiarity with Cisco telephony (CallManager, Unity) technology
Certifications could include, but are not limited to A+, Network+, MOUS, MCP), MCSE, CCNA, CCNP, CCIE, or any specific certifications will be included in the job posting.
This position will involve occasional travel.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Information Technology
Req ID: JR-00000032