Job Information
Brown-Forman Supply Chain Customer Service Specialist in Gurgaon, India
Quote from Hiring Manager
The person in this role will be associated with the iconic and world’s most valuable spirits brand in the world- Jack Daniel’s.
Meaningful Work From Day One
Participate as a key member of the Supply Chain team by managing all orders from the designated market including key interaction with the 3PL partner. Primary liaison between key accounts, distributors, supply chain integration, warehouse and freight providers, IT, BF Sales and Marketing, Finance, Legal, Tax and Credit to analyze and develop a contingency plan for any order or shipping issues.
What You Can Expect
Interaction with internal customers, corporate customer service to work on order processing, maintain stock levels, manage concerns on customer ordering issues
Build sustainable relationship with customer accounts through open and interactive communications
Handle customer complaints, provide appropriate solutions and alternatives within the limits, follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Overlook the delivery process for the distributors and the warehouses
Ensure regular Transaction Reconciliation that includes GRN preparation & proper material allocation to jobs conducted by 3PL
Coordinates the order flow of all domestic and international shipments
Oversees the staging, scheduling, and documentation of all imported and domestically exported goods
Develops strong lines of communication with third party logistics provider
Purchasing acumen to manage the local purchase and sourcing
What You Bring to the Table
Any graduate or Post graduate preferred with a relevant degree in Supply Chain/ Operations
Good Knowledge on Supply chain and Logistics
Understanding of Import/ Export operations
Proficiency in Microsoft PowerPoint and Excel
Ability to multitask, prioritize, and manage time effectively
Well versed with documentation and system implementation process in warehouses and distribution center
Proven work experience as a Supply chain professional in the same area required, preferable work experience of 3+ years
What Makes You Unique
Effective Communication and interpersonal skills.
Should be a team player and flexible enough for multitasking.
Demonstrated ability to work in a dynamic and intense environment with sound business acumen
Experience and Understanding of ERP systems preferably SAP
Good organization and time-management skills
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Supply Chain
Function: Supply Chain
City: Gurgaon
State: Haryana
Country: IND
Req ID: JR-00007991