Brown-Forman Supply Chain Specialist-Gurgaon in Gurgaon, India
Supply Chain Specialist - IMENA
This position will provide customer service and logistics support for India and MENA region. The role is responsible for managing, facilitating and coordinating customer’s orders as well as inbound/ outbound management for Dubai warehouse. This includes taking orders, checking stock availability and fulfilling orders by arranging shipments to various markets in India, India subcontinental and MENA region.
Reports to: Supply Chain Manager – (MENA) & Global Supply Chain Analyst
Partners with: MENA Supply China, India Supply Chain, Brown-Forman Customer Service, Finance and Accounting team, Dubai 3PL Warehouse, Key Customer Contacts
Responsible for accurate, complete and timely management of customer orders by managing the entire life cycle from order to cash.
Monitor orders and shipments, facilitate communication between Dubai 3PL warehouse, internal and external customers on all logistics matters to ensure timely shipment of goods
Prepares proforma invoices for bank drafts, letters of credit or cash advance customers
Ensures orders are in compliance with Letter of Credit requirements, published pricing and established incoterms with regards to buyers and sellers responsibilities.
Performs shipment verification activities for Dubai 3PL warehouse.
Manages and coordinates all special Customs documents, for clearance of shipments to be compliant with government regulations of destinations
Manages the research and resolution of customer order discrepancies with Dubai 3PL Warehouse
Responsible for maintaining current customer information profiles on regulatory requirements, special shipment instructions, etc.
Analyze order patterns for process improvements (order smoothing, maximum load shipments, review customer inventory-for rush order requests, etc).
Adaptability, Collaboration, Communication, Client Focus, Initiative, Decision Making, Technical Skills, Diversity Inclusion.
Must have requirements:
Bachelor’s degree with General Business or 3-5 years experience in Supply Chain / Customer Service
Solid Experience in Order Fulfillment, Customer Service and Logistics
Strong interpersonal skills with a demonstrated ability to develop effective working relationships with internal/external customers and all global contacts.
Independently manage, plan and organize, workload within established deadlines in a team oriented, high-volume, high stress environment.
Ability to handle detailed information and ambiguous information with a high degree of accuracy.
Strong technical aptitude utilizing operational support software including but not limited to SAP, Microsoft Office Suite, Business Warehouse, Google, etc.ware including but not limited to SAP, Microsoft Office Suite, Business Warehouse, Google, etc.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Production
Req ID: JR-00001274