Brown-Forman Member Services Rep II/Loan Officer in Louisville, Kentucky
Responsible for member service functions for Brown-Forman Employees’ Credit Union, a state chartered credit union with assets of approximately $12 million, loans of $6 million, and membership of approximately 1400 members.
Performs member service functions for the credit union, including utilizing credit union software (Cruise) to process and distribute share withdrawal checks or cash; record share deposits; record loan payments, cash checks, and respond to member inquiries. Provide account information by phone or in person to members as well as information on the full range of credit union products and services offered. Open accounts for members including loan processing and disbursal.
Accountable for the credit union’s lending operation while ensuring sufficient levels of loan quality are met in accordance with the credit union’s philosophy, policies, and criteria while developing and recommending new loan products and programs. Perform various assigned duties. Directly provide services to the Credit Union membership, exercise responsibility for the safety and soundness of the Credit Union, and promote its well-being through interaction with the membership, potential membership, sponsor’s employees and credit union organizations
Perform loan officer functions within the scope and authority established by the Board of Directors which includes evaluating all loan applications, analyze member’s credit history, and calculate debt ratios to determine loan approval while ensuring compliance with policies and guidelines.
Execute liens on collateral used to secure loans and market collateral protection products to members in order to secure the safety of the credit union’s liability.
Act as an advisor and educator to credit union members on improving and protecting their credit history on how credit scores are determined; what risk factors will damage credit scores; and the importance and benefits of maintaining a high score.
Respond to members’ requests and inquiries of services offered in a professional and confidential manner.
Performs teller duties which include maintaining a teller cash drawer for processing cash withdrawals and check cashing for members. This includes reconciling account balances system and balancing the cash drawer nightly.
Responsible for opening new member accounts and cross-selling credit union services; updating and providing all proper account disclosures and documentation to members.
Assist with ordering, blocking, and maintaining the debit card program, VISA gift card program, and checking account orders for members.
Responsible for processing member wire requests.
Review all end of day and end of month reports generated by the Data Center.
Assists with the processing and mailing of monthly and quarterly member statements.
Responsible for filing and monitoring CUNA disability and life insurance claims and monthly reporting.
Initiates loan applications with members and processes approved loan documents in the system.
Responsible for coordinating collateral protection insurance coverage with Allied Solutions (our Collateral Protection vendor) to insure that appropriate insurance coverage is maintained on all automobile and home equity loans granted.
Responsible for the issuance of all GAP and Warranty Product in the CUNA Mutual website.
Responsible for reviewing the daily ACH, ATM, and Share Draft report files that are posted by the Data Center. Reconcile the GL’s affected by these posting and work all exceptions.
Responsible for monitoring the Home Banking site for check withdrawals and debit card uploads.
Responsible for maintaining the prepaid VISA gift card program which includes ordering new supply and entering all sold cards in the system as well as balancing the GL for this account.
Serve as a back-up for nightly deposit of checks to Fifth Third Bank and entering checks in Prime Link as well as clearing checks daily in PrimeLink and performing end of month balancing.
Required Experience & Education:
High School/GED/Secondary School
5 or more years experience in the Credit Union or Banking field.
Ability to independently manage and complete assigned workload within established deadlines in a high pressure, team environment utilizing initiative, discretion, and independent judgement.
Excellent interpersonal skills with the ability to develop and maintain effective working relationships with all levels of personnel within Brown-Forman and with external contacts.
Proven analytical mathematical skills; ability to handle detailed information with a high degree of accuracy.
Demonstrated ability to maintain a high level of confidentiality in dealing with sensitive financial information.
Previous customer service experience with an outgoing, highly energetic personality
Preferred Experience & Education:
Bachelor’s Degree in Finance/Accounting field with a minimum of two years of experience.
Salary Grade: 22
*For this position, we are not offering a corporate relocation package. However, in some cases, there may be relocation assistance provided based on the business budget.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Finance
Req ID: JR-00000638