Brown-Forman Visitor Center Supervisor - Woodford Reserve in Versailles, Kentucky
The Visitors Center Supervisor under the direction of Asst. Manager Visitor Experience and Retail Manager supervises the guest services and retail teams and operations to ensure all guests are being presented with a premium experience at all times. Will be responsible for communicating direction from management team to staff and making sure standard operating procedures are being followed. The main focus of this position is to provide continuous training for employees and provide supervision of Visitor Center activities on weekends and holidays.
Facilitate training for all employees
Create, update and communicate Standard Operating Procedures in Guest Services and Retail
Audit performance of staff to ensure all SOPs are being followed
Responsible for exceptional customer service and values including being the point of contact for guest concerns or questions
Working under the direction of Assistant Manager Visitor Experience and Retail Manager, coach for staff success by communicating event goals, business focus and desired outcomes that achieve excellence in visitor experiences
Supervise the daily operation of the Visitors Center, facilitating the seamless flow of tours, hosting and entertaining of visitors and retail environment
Report any building, grounds or equipment needs or concerns to appropriate personnel
Address and resolve any urgent issues with employees
Follow-up with both managers regarding any personnel or operational concerns
Attend weekly meetings with direct managers
Working on-site the majority of weekends and holidays
Proven success in a customer-service oriented and/or hospitality field with a preference of training experience
Knowledge, Skills & Abilities:
Excellent Oral and written skills
Provide leadership and excellent customer service by example
Ability to operate retail and ticketing software and troubleshoot minor technology issues
Ability to juggle multiple priorities with different deadlines with limited supervision
Ability to make decisions in ambiguous environments or with limited information
Bachelor’s Degree in related field and minimum three years in hospitality, retail or spirits/wine industry; or appropriate combination of education and experience.
For more than 145 years, Brown-Forman Corporation has enriched the experience of life by responsibly building fine quality beverage alcohol brands, including Jack Daniel’s Tennessee Whiskey, Jack Daniel’s & Cola, Jack Daniel’s Tennessee Honey, Jack Daniel’s Tennessee Fire, Gentleman Jack, Jack Daniel’s Single Barrel, Finlandia, Korbel, el Jimador, Woodford Reserve, Old Forester, Canadian Mist, Herradura, New Mix, Sonoma-Cutrer, Early Times, Chambord, BenRiach and GlenDronach. Brown-Forman’s brands are supported by nearly 4,600 employees and sold in approximately 160 countries worldwide
For more information about the company, please visit http://www.brown-forman.com.
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Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Marketing
Country: United States
Req Type: Non-exempt