Brown-Forman Woodford Reserve Whiskey Experience Guest Services Team Member in Versailles, Kentucky
Meaningful Work From Day One :
The Guest Services will deliver up to 90 minute walking tours and tasting experiences, set-up and tear-down the tasting room, and perform all front desk operations to include answering phones, greeting guests, printing tickets, and updating tour reservations. Also trained and capable of assisting with drink ticket sales in the bar and supporting the retail operation as needed.
What You Can Expect
Serve as the first point of contact and greet guests upon arrival to the distillery.
Engage guests and build brand connections through compelling brand storytelling experiences
Deliver 3-5 daily guest experiences, which vary from 30 minute tasting only experiences up to 90 minute + long walking tours of the distillery. Most tours include a 45-minute walking tour followed by a 15-minute tasting experience.
Manage and lead groups of up to 30 guests through the Woodford Reserve Distillery
Conduct public and private tours of the distillery, delivering a super premium guest experience.
Confirm guest counts and demographic breakouts with Guest Services before beginning the tour.
Answer questions pertaining to the fermentation, distillation, cooperage, maturation, and bottling components of the Woodford Reserve process and History.
What You Bring to the Table
Must be at least 21 years of age and have attained a high school diploma or equivalent
Minimum one year of experience in hospitality, retail or spirits/wine industry.
Flexible Schedule. Weekends required. While hours are typically during the day, must be flexible in availability to work holidays and some evenings.
Strong presentation and interpersonal skills.
Ability to provide exceptional customer service.
Ability to work in a fluid and fast-paced environment.
Ability to effectively manage multiple tasks and duties at the same time in a public-facing facility.
Must be able to demonstrate the prioritization of safety and customer service at all times.
Physically capable of standing for long periods of time.
Ability to lift up to 40 lbs.
Comply with all personal protective equipment requirements
What Makes You Unique
- Previous Tour Guide or Distillery experience
Who We Are
Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home. Come have a seat at our table!
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many reasons people love working at Brown‑Forman.
Enriching Life. Enriching Careers- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
The Hourly rate for this position is $17.00 per hour
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Marketing
Req ID: JR-00007087